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How to Order


Our online system provides an easy and convenient way to order your tickets and tags.

  • Browse through our product selection (see the menu on the left). Click on the appropriate link to select the product you wish to order.
  • When you are ready to order, you may click on the "Order Online" button to use our secure online ordering system

ONLINE ORDERING

The Easiest & Most Secure Way To Order

  • You will be taken to a SECURE online order form where you can complete the details of your request.
  • Once you have completed the form, click on the "Add To Cart" button.
  • Once you've clicked on the Add to Cart button, you will be brought to a summary called: Your Order. On that page, you can edit your ordered items, remove your item, continue shopping or click on the Secure Checkout.
  • On the secure Checkout page, you will be asked to fill out the form which details your billing, shipping and payment options. This part of the order is secure and all of your information is encrypted as well.
  • Once you've clicked on the Submit Order button, you will be taken to a page which says Order Received. It is at this time, that you will be able to upload a graphic image file.
  • Throughout the online ordering system, you will see purple circles with white question mark symbols. Moving your mouse over any of these icons will give you help relating to the topic next to the icon.
  • Upon receipt of your order details, a customer service representative will be in touch to confirm your order.
  • If you would like a logo printed on your ticket (at no extra cost), email your logo file (in a digital format such as a .jpg, .tif or .pcx file) to info@comtix.com, or if you use our secure online ordering system, you will be able to upload your logo directly from our site.
  • You will receive a proof of the order for your approval prior to printing.
  • DELIVERY NOTICE: Although ComTix will do its best to produce your tickets, wristbands, tags and other products in a timely manner to meet your schedules, we do ship our products using 3rd party courier services such as UPS. There may be courier delays that can occur due to weather, truck and flight delays, misplaced packages, etc. Because ComTix does not control these 3rd party services, we do not take reponsibility for delivery delays. As such, if an order arrives later than expected because of delivery service delays, ComTix will not reimburse our customers for their orders.
  • IMPORTANT: If you've sent us an email and haven't received a response that day or the day after, please contact us by phone. Sometimes email are blocked by spam filters and your order may have been blocked accidentally.

Available Stock

Please check with our customer service representative to confirm the stock or stock colors that are available at the time of ordering.

Payment

Payments are accepted by cash, VISA, MASTERCARD or PayPal. Both Invoicing and COD Delivery MUST be arranged through a pre-approval process. Sample prices for our various stock are shown. Our customer service representative will give you the full price of your order including shipping and applicable taxes for your approval prior to charging you. Please note if you are ordering different multiple sets of our products for different days of the week, times etc., you will be receiving a volume discount rate for the tickets but a set up charge will be applied for each of the multiple sets. Please talk with one of our representatives for an explanation as it applies to your order.

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RETURN / REFUND POLICY

ComTix products are mostly custom made for our customers’ requirements. As such, we cannot accept returns for those orders. However, we do have a limited number of generic products (generic wristbands and generic coat check tickets) which can be returned. For all of our custom orders, ComTix sends proofs to our customers prior to charging their credit cards and printing the products. If you have approved the order and what you have received is different than what was on the proof (spelling & dates, for example), ComTix will reprint the order and send it to you at no additional cost. In some cases, if your event has passed and there is no time for a reprint, ComTix will refund the order.

Questions or Problems? If you are unable to download any of the order forms, or are experiencing any difficulty with the ordering process, please contact us.

The ComTix Satisfaction Guarantee

 

At ComTix, we provide the highest quality custom wristbands, event tickets, luggage tags, posters, drink and beverage tickets, raffles, postcards, coat check tickets and other printed products. We have no hidden fees and a design guarantee, where we won’t stop until you’re fully satisfied with the products that you order from ComTix. Although our custom-printed products can not be returned for refunds, we will make sure you are fully satisfied with your order through a diligent proofing process prior to printing. With our design guarantee we are committed to working with you to make sure you are satisfied with your ComTix order.